Privacy Policy

1. Introduction

This Privacy Policy (Policy) outlines how Golf Rewards Pty Ltd (ABN: 19 688 473 181, we, us, or our) collects, uses, discloses, and protects your personal information when you access or use our services (the Services), including our website, mobile applications, and related platforms.
We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). By accessing or using our Services, you agree to comply with this Policy and our Terms and Conditions.

2. What Information We Collect and How We Collect It

2.1 Personal Information Provided by You

We collect personal information that you provide when you register an account, subscribe to our newsletters, participate in promotions, redeem rewards, or contact us. This may include: Name, email address, date of birth, postal and residential addresses, and phone number.

We collect your name, email address and phone number from your payment information to process entries into promotional giveaways. This informaiton is collected through Stripe and stored in our database for order conformation, communication and record keeping purposes.

Golf-related preferences such as favourite courses, events, handicap information, and membership affiliations. Login credentials if signing up via third-party platforms (e.g., Facebook, Google, or Apple).

Where you sign in using a third-party platform, we may receive information such as your name, email address, and profile picture in accordance with your privacy settings on that platform. We may also collect information from referral programs or partner promotions, including the referral source or code used.

2.2 Automatically Collected Information

When you interact with our Services, we automatically collect: Device details, IP address, browser type, and operating system. Date and time of visits, referring URLs, and interaction metrics. Location data (when enabled) and mobile identifiers for analytics and promotion targeting.

2.3 Cookies

Our website uses cookies to personalise user experience, analyse usage patterns, and support functionality such as remembering login sessions and reward status. You may disable cookies in your browser settings; however, this may affect certain site functions.

2.4 Analytics

We use Google Analytics and other analytics tools to gather aggregated, anonymised data about usage patterns. These tools help us understand user engagement and improve our Services. For information on how Google collects and manages information, see Google’s Privacy Policy.

2.5 Payment Processing

We use secure third-party payment gateways (such as Stripe or PayPal) to process transactions. All payment information is handled directly by these processors according to their privacy policies. We do not store credit card details.

2.6 Anonymity and Pseudonyms

Where practical, you may interact with us anonymously or by using a pseudonym, except where identification is required by law or necessary for providing certain services such as account management or reward redemption.

3. How We Use Personal Information

We use your information for purposes including: Providing and managing your membership and participation in the Golf Rewards program. Communicating with you, including updates, support messages, and promotions. Sending tailored marketing such as offers from our golf partners (courses, retailers, and event sponsors). Conducting data analysis to improve Services, rewards, and user experience. Complying with legal obligations or resolving disputes.
You may opt out of marketing communications at any time via the “unsubscribe” link in emails or by contacting us directly.

4. Storage and Security

We store your information on secure, password-protected servers (including cloud-based services hosted in Australia). Reasonable precautions are taken to protect against loss, misuse, and unauthorised access. We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Data no longer needed will be de-identified or securely destroyed after two years, unless required for record-keeping obligations.

5. Disclosure of Personal Information

We may disclose your personal information to: Golf Rewards Pty Ltd employees, contractors, and service providers (e.g., website hosting, marketing, analytics, and technical support). Trusted golf or retail partners where promotions, events, or rewards are jointly offered. Payment gateway and transactional service providers. Law enforcement or regulatory authorities where required by law. Entities involved in potential business transactions (such as restructuring or acquisition), subject to confidentiality obligations.
If required, some disclosures may be made to trusted partners located outside Australia, including in countries such as the Philippines. We take reasonable steps to ensure these third parties meet privacy and data protection standards comparable to Australian law.

6. Links and Social Media

Our Services may contain links to external websites or social media pages (e.g., Facebook, Instagram, LinkedIn). We do not control or take responsibility for the content or privacy practices of these third-party platforms. Please review their respective privacy policies before providing personal information.

7. Access and Correction

You may request access to, correction of, or deletion of your personal information held by us. We will respond as soon as reasonably practicable. Requests can be made by contacting our Privacy Officer (details below).

8. Complaints

If you believe your privacy has been breached, you may contact our Privacy Officer using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically.

10. Contact Us

For all privacy-related enquiries, access requests, or complaints, please contact:

Privacy Officer

Email: info@golfrewardsaus.com.au
Website: golfrewardsaus.com.au